bdk8 Privacy
Policy
At bdk8, your privacy is a core responsibility, not an afterthought. This Privacy Policy explains exactly what personal data we collect, how we use and protect it, who we share it with, and what rights you hold over your information as a player on our platform.
How bdk8 Protects Your Data
These cards summarise the principles behind our privacy practices. The full legal detail is in the sections below.
Minimal Data Collection
bdk8 collects only the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with responsible gaming obligations. We do not collect data for its own sake.
Secure Data Storage
All personal data held by bdk8 is stored on secured servers protected by 256-bit SSL encryption, access controls, and regular security audits. Your data is never stored in plain text and is accessible only to authorised personnel.
No Unauthorised Sharing
bdk8 does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with payment processors (bKash, Nagad, Rocket, Upay) and service providers essential to operating the platform, under strict data agreements.
Your Rights Over Your Data
You have the right to access, correct, and request deletion of your personal data at any time by contacting our support team. Where data processing is consent-based, you may withdraw that consent without affecting the lawfulness of prior processing.
Transparent Cookie Use
bdk8 uses cookies and similar tracking technologies only for session management, platform performance analytics, and fraud prevention. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings.
Policy Updates
This Privacy Policy is reviewed and updated whenever our data practices change or when applicable law requires it. Registered players are notified of material changes via their registered contact details. The effective date at the top of this page reflects the latest revision.
- Introduction
- Data We Collect
- How We Collect Your Data
- Legal Basis for Processing
- How We Use Your Data
- Data Sharing and Disclosure
- Cookies and Tracking Technologies
- Data Retention
- Data Security
- Your Rights as a Data Subject
- Children and Minors
- Third-Party Links
- International Data Transfers
- Changes to This Policy
- Contact Information
1. Introduction
bdk8 operates the online casino and sports betting platform accessible at https://bdk8.io (the "Platform"). This Privacy Policy describes how bdk8 ("we", "us", "our") collects, processes, stores, and protects personal data belonging to registered players, visitors, and prospective users ("you", "your") in connection with your use of the Platform.
bdk8 is committed to handling all personal data with transparency, integrity, and in accordance with fair information principles. We recognise that players based in Bangladesh entrust us with sensitive personal and financial information, and we treat that trust as a fundamental obligation.
This Privacy Policy should be read in conjunction with our Terms and Conditions. By registering an account on bdk8 or continuing to use the Platform after this Policy's effective date, you acknowledge that you have read and understood how we process your personal data as described herein.
Scope: This Policy applies to all data collected through the bdk8 website, any associated mobile-optimised interface, our customer support channels (including email at [email protected]), and any other interactions you have with the bdk8 platform. It does not cover third-party websites or services that may be linked from the Platform.
2. Data We Collect
bdk8 collects the following categories of personal data from players and platform visitors:
2.1 Identity Data
- Full legal name as it appears on government-issued identification
- Date of birth (for mandatory age verification — minimum 21 years)
- National ID number, passport number, or other identity document number provided during KYC verification
- Photograph of identity document where submitted for KYC purposes
2.2 Contact Data
- Email address (primary communication channel for account notifications)
- Mobile phone number (used for account verification and transaction alerts)
- City and district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna)
2.3 Financial Data
- Mobile financial service account identifiers associated with bKash, Nagad, Rocket, or Upay accounts used for deposits and withdrawals
- Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers
- Wallet balance and bonus fund records maintained within your bdk8 account
2.4 Technical and Usage Data
- IP address and approximate geolocation derived from IP
- Device type, operating system, browser type and version
- Session timestamps, pages visited, features used, and time spent on the Platform
- Game activity records, betting history, wagering patterns, and win/loss records
- Referral source data (how you arrived at the Platform)
2.5 Communication Data
- Content of support tickets, live chat messages, and email correspondence submitted to bdk8 support
- Feedback and complaint records, including the date, nature, and resolution of each matter
- Preferences recorded for marketing communications, where consent has been given
Data We Do Not Collect: bdk8 does not collect physical mailing addresses, landline phone numbers, or full bank account numbers. We do not store complete payment card numbers. Our payment integrations with bKash, Nagad, Rocket, and Upay are handled through those providers' own secure channels, and bdk8 receives only transaction confirmation references, not raw payment credentials.
3. How We Collect Your Data
bdk8 collects personal data through the following means:
3.1 Direct Collection
You provide data directly to us when you register an account, complete our KYC identity verification process, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion. The accuracy of data provided in these contexts is your responsibility.
3.2 Automated Collection
When you access the bdk8 Platform, our systems automatically collect technical and usage data through cookies, server logs, and analytics tools. This collection begins from your first visit to the Platform, including before account registration. For further detail on automated tracking, see Section 7 (Cookies).
3.3 Third-Party Sources
In limited circumstances, bdk8 may receive supplementary data from third-party sources to assist with identity verification, fraud detection, or responsible gaming checks. These sources may include identity verification service providers and fraud intelligence services. Any data received from third-party sources is handled with the same level of care as directly collected data.
4. Legal Basis for Processing
bdk8 processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract between you and bdk8 |
| Processing deposits and withdrawals | Performance of contract; compliance with financial obligations |
| Age and identity verification (KYC) | Legal obligation; responsible gaming compliance |
| Fraud detection and prevention | Legitimate interest of bdk8 in protecting the Platform and its users |
| Responsible gaming monitoring | Legitimate interest; legal and ethical obligation |
| Customer support communications | Performance of contract; legitimate interest |
| Marketing and promotional communications | Consent (you may withdraw at any time) |
| Platform analytics and performance improvement | Legitimate interest of bdk8 in improving the user experience |
| Compliance with applicable law and reporting obligations | Legal obligation |
5. How We Use Your Data
bdk8 uses the personal data we collect for the following specific purposes:
- Account Services: Creating, maintaining, and securing your bdk8 player account, including authentication and access control.
- Transaction Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and maintaining accurate records of all financial activity within your Wallet.
- Identity Verification: Confirming your age (minimum 21 years), identity, and eligibility to use the Platform in compliance with our responsible gaming obligations.
- Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance through email and other support channels.
- Fraud and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and unauthorised access to the Platform.
- Responsible Gaming: Monitoring gaming patterns to identify players who may be experiencing gambling-related harm and facilitating access to responsible gaming tools including deposit limits, self-exclusion, and reality checks.
- Platform Improvement: Analysing usage data in aggregate to improve Platform design, game offerings, payment flows, and overall user experience.
- Legal Compliance: Fulfilling legal, regulatory, and reporting obligations as required by applicable law.
- Promotional Communications: Where you have provided consent, sending you information about promotions, bonuses, and new features available on bdk8. You may opt out at any time by contacting [email protected].
6. Data Sharing and Disclosure
bdk8 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the limited circumstances described below:
6.1 Payment Processors
To process deposits and withdrawals, bdk8 shares the minimum necessary transaction data with your chosen mobile financial service provider (bKash, Nagad, Rocket, or Upay). These providers operate under their own privacy policies and data protection obligations, and receive only the data required to complete the specific transaction.
6.2 Game Providers
Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data (such as a session token and stake/result records) necessary to deliver their games within the bdk8 Platform. These providers do not receive your full name, contact details, or payment information.
6.3 Identity Verification Services
Where required to complete KYC verification, bdk8 may share identity document data with third-party verification service providers. These providers act as data processors on our behalf and are bound by strict confidentiality and data security obligations.
6.4 Legal and Regulatory Disclosure
bdk8 may disclose personal data to law enforcement authorities, regulatory bodies, or other competent public authorities where required by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of bdk8, its players, or the public.
6.5 Business Transfers
In the event of a merger, acquisition, or transfer of all or part of bdk8's business assets, player data may be transferred to the acquiring entity as part of that transaction. Where this occurs, we will notify affected players and ensure the receiving entity is bound by data protection obligations no less protective than those in this Policy.
No Marketing Sharing: bdk8 strictly prohibits the sharing of player personal data with advertising networks, data brokers, or third-party marketing companies. Your contact details will never be shared for the purpose of third-party promotional outreach.
7. Cookies and Tracking Technologies
bdk8 uses cookies — small text files placed on your device — and similar tracking technologies to support the operation and improvement of the Platform. The following categories of cookies are used:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Essential for session authentication, account login state, and core Platform functionality. Cannot be disabled without breaking the service. | Session / up to 30 days |
| Performance / Analytics | Collect anonymised data about how players use the Platform (pages visited, time spent, errors encountered) to improve design and performance. | Up to 12 months |
| Functional | Remember your preferences (e.g., last game played, preferred language settings) to deliver a more personalised experience on return visits. | Up to 6 months |
| Security / Fraud Prevention | Help bdk8 identify suspicious login attempts, detect bots, and prevent unauthorised account access. | Up to 12 months |
bdk8 does not use advertising cookies or allow third-party ad networks to place cookies on your device via the Platform. You may configure your browser to reject or delete cookies at any time; however, disabling strictly necessary cookies will impair your ability to log in and use the Platform.
8. Data Retention
bdk8 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
- Active Account Data: Retained for the full duration your bdk8 account remains open, plus a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping requirements.
- Transaction Records: Financial transaction records are retained for a minimum of seven (7) years from the date of each transaction, in line with standard financial record-keeping practices.
- KYC / Identity Documents: Copies of identity documents submitted for verification are retained for five (5) years following account closure or the date of last submission, whichever is later.
- Support Correspondence: Customer support records are retained for three (3) years from the date the matter was resolved, or longer where the matter relates to an unresolved dispute.
- Marketing Consent Records: Records of your marketing consent or opt-out are retained for as long as your account is active and for three (3) years thereafter, to demonstrate compliance if challenged.
- Technical / Log Data: Server logs and session data are retained for up to twelve (12) months for security and performance analysis purposes.
Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.
9. Data Security
bdk8 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the bdk8 Platform is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols.
- Encrypted Storage: Sensitive personal data stored on bdk8 servers — including identity document data and financial records — is encrypted at rest.
- Access Controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised personnel with a specific operational requirement may access player data, and all such access is logged and audited.
- Penetration Testing: bdk8's Platform and underlying infrastructure undergo regular security assessments to identify and remediate vulnerabilities before they can be exploited.
- Incident Response: bdk8 maintains a documented data breach response procedure. In the event of a breach that poses a risk to player rights or freedoms, affected players will be notified without undue delay.
Your Role in Security: No security system is entirely impenetrable. You contribute to your own account security by choosing a strong, unique password, not sharing your credentials with anyone, logging out after each session, and reporting any suspected unauthorised access to [email protected] immediately. bdk8 staff will never ask for your password through any channel.
10. Your Rights as a Data Subject
As a player whose personal data is processed by bdk8, you hold the following rights in relation to that data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe and at no charge in standard cases.
- Right of Access: You may request a copy of all personal data bdk8 holds about you, together with information about how it is used and on what legal basis.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that correcting identity data may require re-submission of supporting documents.
- Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and bdk8 has no overriding legitimate interest. This right is subject to our legal retention obligations — data required by law to be kept for a specified period cannot be deleted before that period expires.
- Right to Restrict Processing: In certain circumstances, you may request that bdk8 restricts the processing of your data — for example, while the accuracy of data is being contested, or while an objection is being assessed.
- Right to Data Portability: Where processing is based on your consent or on a contract with you, you may request a copy of your personal data in a structured, machine-readable format, which you may then transfer to another service provider.
- Right to Object: You may object to processing of your personal data where that processing is based on bdk8's legitimate interests. You have an absolute right to object to processing for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
Identity Verification for Rights Requests: To protect your data from unauthorised disclosure or deletion, bdk8 may request verification of your identity before processing any data subject rights request. This is for your protection and is standard practice. We will not fulfil a rights request until we are reasonably satisfied that it has been submitted by the account holder.
11. Children and Minors
The bdk8 Platform is strictly for adults aged 21 and above. bdk8 does not knowingly collect, solicit, or process personal data from individuals under the age of 21. If we discover that personal data has been submitted by or on behalf of a person under 21, we will take immediate steps to delete that data and close the associated account.
If you believe that a minor may have registered an account on bdk8 or submitted personal data to us, please notify us immediately at [email protected] so that we may investigate and act accordingly.
Age Verification: As part of our KYC process, bdk8 verifies the age of all registered players before processing any withdrawal. Providing false date of birth information to circumvent this check constitutes a material breach of our Terms and Conditions and may be referred to relevant authorities.
12. Third-Party Links
The bdk8 Platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), the websites of payment partners, or other external resources. bdk8 does not operate or control these external entities and is not responsible for the privacy practices or content of any third-party platform.
This Privacy Policy applies solely to data collected and processed by bdk8 through the bdk8 Platform. If you navigate to a third-party website or service, we encourage you to review that party's own privacy policy before providing any personal data.
13. International Data Transfers
bdk8 primarily operates to serve players based in Bangladesh. However, certain technical infrastructure components, third-party service providers (such as game studios and identity verification services), or cloud hosting providers may process or store data in jurisdictions outside Bangladesh.
Where personal data is transferred internationally, bdk8 takes reasonable steps to ensure that such transfers are subject to appropriate safeguards. These may include contractual clauses that require the receiving party to handle personal data in a manner consistent with fair information principles, or reliance on service providers that operate under recognised data protection frameworks.
By using the bdk8 Platform, you acknowledge that your personal data may be processed in countries other than Bangladesh. In all cases, bdk8 requires that any international recipient of your data provides a level of protection that is materially equivalent to the protections described in this Privacy Policy.
14. Changes to This Policy
bdk8 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, operational requirements, or applicable law. When material changes are made, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify registered players via their registered email address or through a prominent notice on the Platform.
Your continued use of the bdk8 Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you should discontinue use of the Platform and may request account closure by contacting our support team.
Notification Commitment: For changes that materially affect your rights as a data subject — such as new categories of data being collected, new sharing arrangements, or changes to retention periods — bdk8 will provide at least fourteen (14) days' advance notice before the changes take effect, where operationally feasible.
15. Contact Information
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdk8 handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within five (5) business days.
bdk8 Data & Privacy Support
Email: [email protected]
Platform: https://bdk8.io
Support Hours: 24 hours a day, 7 days a week
Response Time: Within 5 business days for privacy requests
When contacting us regarding a data subject rights request, please include your registered username or email address, a description of your request, and a copy of a government-issued photo ID for identity verification purposes. All such correspondence is treated as strictly confidential.
Your Privacy is Protected at bdk8
Now that you understand how bdk8 safeguards your data, explore our full range of games and sports betting markets — all secured with 256-bit SSL encryption and fair play certification.